Job Specification

Job Title: Customer Service & Administration

Location: Ellesmere Port (HRGO Recruitment Liverpool Branch)

Job Type: Full-Time, Permanent

Salary: 24,000p/a plus bonus

About us:

At HRGO Recruitment Liverpool, we do things differently. Our focus is on delivering outstanding recruitment solutions with care, integrity, and professionalism. We specialise in placing people into roles that suit their skills and aspirations, and we support our clients with reliable, people-first service.

We're looking for a Recruitment Consultant to join our friendly and supportive team. Someone who excels at organisation, communication, and candidate care.

About the Role

This is an administration and customer service-led recruitment position, perfect for someone who enjoys working with people, keeping things organised, and making a difference. You'll support the recruitment process from start to finish, posting jobs, speaking with candidates, arranging interviews, and ensuring all the admin and compliance is correct.

Key Responsibilities:

Be the go-to person for candidates, from first contact to placement
Manage interview scheduling and candidate communications
Write and post engaging job adverts
Pre-screen CVs and conduct initial candidate calls
Format CVs and prepare candidate profiles for client submission
Handle compliance tasks, including reference checks and onboarding documents
Keep our recruitment systems and databases up to date
Collaborate with the wider team to meet client needs
Deliver a high standard of service to candidates and clients alike
Provide general administrative support as needed

What We're Looking For

Experience in recruitment admin, customer service, HR, or office support
Excellent communication skills - both written and verbal
Organised, detail-oriented, and able to manage multiple priorities
Confident using Microsoft Office
A proactive and positive approach to teamwork
Discretion and professionalism when handling sensitive information

Preferred experience:

Experience with recruitment software or ATS platforms
Knowledge of basic recruitment compliance and onboarding processes
Familiarity with high-volume or temporary recruitment (desirable but not essential)

What You'll Get in Return

A supportive and people-focused working environment
Monday to Friday working hours
Generous holiday allowance
Ongoing training and development opportunities
Friendly team atmosphere in a well-established branch
Convenient Ellesmere Port location with free on-site parking
Opportunities to grow within HRGO's wider UK network

If you are interested, please contact Justine at (url removed) or call (phone number removed).

Customer Service Administrator